> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/understanding-shopify-custom-actions-in-claimlane.md). # Understanding Shopify Custom Actions in Claimlane **Prerequisite:**\ To use Shopify custom actions, your Shopify store must be connected to Claimlane through the **Shopify Order Integration**. {% hint style="info" %} Interested in how that looks like? Check [this guide](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-connect-shopify) and contact {% endhint %} **What We Offer:**\ Claimlane currently supports the following Shopify custom actions: * **Refund** – Automatically issue a refund in Shopify once a claim is approved. * **Create Order** – Generate a new order directly from Claimlane to replace or resend items. * **Replacement** – Streamline product replacements without manually creating new orders in Shopify. * **Return** – Manage product returns efficiently, ensuring the order and inventory stay in sync.
#### **Why It’s Useful** With **Shopify Custom Actions**, you can manage key order operations directly from your **Claimlane ticket,** no need to switch tabs, open Shopify, or leave the platform.\ In just a few clicks, you can trigger the most common post-purchase actions right where you handle claims, saving time and reducing manual work. **Most Popular between our Customers** **Refund**
Process refunds quickly without leaving Claimlane. You can: * Refund the **original shipping cost**. * **Subtract the return shipping label** from the refund amount. * **Choose** to refund a **percentage of the total** or a **custom fixed amount**. * **Restock items** directly from the same interface. **Replacement**
Handle product replacements seamlessly within the same claim: * **Select the items and quantities** you want to replace. * **Choose** to send the **same item** or a **different product** to the customer. * **Pick your preferred shipping method** before confirming the replacement. #### **How Do Custom Actions Improve Your Ticket Handling?** Claimlane’s custom actions don’t just connect to Shopify — they can also trigger other helpful automations inside Claimlane.\ For example, when you press an action button, you can automatically: * **Send an email** to the customer with the outcome of their claim. * **Change the ticket’s status** inside your inbox (e.g. move it to *Resolved*). * **Archive the ticket** once everything is complete. And you don’t need to pick just one!\ You can combine actions, for instance, notify your customer about their refund **and** automatically close the ticket in one click. It’s all about making life easier for your agents, saving time, and ensuring every claim is handled consistently from start to finish. #### **In Summary** Shopify custom actions in Claimlane bring your claim handling and store management together in one smooth workflow.\ They help your team work faster, reduce manual steps, and keep every update automatically reflected in Shopify, all from inside a single Claimlane ticket. These automations empower your agents to deliver quick, accurate resolutions and an effortless customer experience every time. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/understanding-shopify-custom-actions-in-claimlane.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.