> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/suppliers-how-to-change-b2b-settings.md).

# Suppliers: How to change B2B settings

Learn how to customize what information retailers must provide when submitting tickets. You can set fields as mandatory, optional, or disabled for claims, returns, and delivery flows.

As a supplier, you can change what information is required by retailers, when they submit tickets.

You can choose what is mandatory, optional, and what to disable.

How to change the setup?

1. Go to settings (from the inbox)
2. Select Brands
3. Select Manage flows
4. Choose if you want to edit the claims, returns, or delivery flow. Here you can also chose if an option should be available or not.

   ![](https://downloads.intercomcdn.com/i/o/tbixbicd/1451926962/9047b997618d351722f4f44ce5cb/SCR-20250401-dfl.png?expires=1759142700\&signature=40c0e69b111a268ef5ac98cf54fe849674c40f1c0a4837f725dad710adc7722e\&req=dSQiF8B8m4hZW%2FMW1HO4zaznhgf9ORldrD0Moe8pkEdTmFuEh%2BajPPGi9b8v%0A9TUg%0A)

   \
   ​
5. Make your adjustments.

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1451926231/8c973720f44ac8a4ccbde2d287fd/SCR-20250401-dfr.png?expires=1759142700\&signature=4ad974b7344c4623b0f208ac539a37f435d1d2da92fc52570aa7431b8f1960ac\&req=dSQiF8B8m4NcWPMW1HO4zXuOg4bl3Ctyppfmq3UYtNukL61hv%2B2ye2fuMzQG%0A4E3T%0A)