> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/shipping-error-422-missing-customs-data.md).

# Shipping Error 422 – Missing Customs Data

### Error Summary

**Error Code:** 422\
**System:** Webshipper/Other Carriers\
**Stage:** Shipment Booking\
**Typical Message:**

Goods Contents - Line Contents is mandatory for international shipments

This error occurs when attempting to generate a **shipping label for an international shipment** where **required customs information is missing**.

### Example Error

You may see an error similar to the following in the logs:

```
Errors

Step: webshipper-book-shipment (Error)

{
 "name": "Error",
 "message": "Request failed with status code 422",
 "status": 422,
 "statusText": "Unprocessable Entity",
 "url": "https://liewood.api.webshipper.io/v2/shipments?include=labels",
 "method": "post",
 "data": {
   "errors": [
     {
       "title": "Goods Contents - Line Contents is mandatory for international shipments",
       "detail": "carrier - Goods Contents - Line Contents is mandatory for international shipments",
       "code": "100",
       "status": "422"
     }
   ]
 }
}
```

#### Root Cause

One or more products in the order **do not have required customs data configured in Claimlane**.

For international shipments, carriers require customs information such as:

* Product description
* HS code
* Country of origin
* Item value
* Line contents

If any of these fields are missing, **Webshipper/Carrier rejects the shipment creation request with a 422 error**.

## How to Identify the Issue

1. Open the **ticket in Claimlane**.
2. Click the **information button** on the ticket.

<figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FTxvmaPguOPwtRcfg1hlt%2FCaptura%20de%20pantalla%202026-03-10%20a%20las%2013.55.53.png?alt=media&amp;token=08873198-de68-4fcc-adab-71591994985a" alt=""><figcaption></figcaption></figure>

3. Check the **product customs fields**.

If customs information is missing, the fields will appear as **invalid or missing**.

<figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FBcFPWo5asdaDD0TU6Hk5%2FCaptura%20de%20pantalla%202026-03-10%20a%20las%2013.56.56.png?alt=media&amp;token=b2dd536f-3e80-4d2a-b560-d2514dfe057f" alt=""><figcaption></figcaption></figure>

## How to Fix the Issue

1. Open the **ticket in Claimlane**.
2. Locate the **product with missing customs data**.
3. Click on the **missing fields**.
4. Enter the required information.
5. Save the changes.

After entering the required data:

* Fields previously marked with a **red X** should become **valid**.
* The shipment label can now be generated successfully.

## Keywords (for Fin AI recognition)

Shipping error 422\
Webshipper error 422\
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Goods contents line contents mandatory\
International shipment customs error\
Webshipper shipment creation failed\
Claimlane customs fields missing\
Cannot create a label