> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/set-up-auto-replies-in-claimlane.md).

# Set Up Auto Replies in Claimlane

This article explains how to set up automatic replies that are sent immediately when a customer contacts you.

From your Claimlane inbox, go to the bottom-left corner and select *Settings*.

<figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FbrKYSlxolvQFufBzvj0K%2FCaptura%20de%20pantalla%202025-10-15%20a%20las%2012.08.27.png?alt=media&amp;token=c995271b-eb1f-4e34-a106-a929beb5a321" alt=""><figcaption></figcaption></figure>

In the left-hand menu, find *Auto Reply*, enable it, and write your preferred message.

<figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FVk08PraKvjDH33Kasncv%2FSCR-20250707-cz2.png?alt=media&amp;token=d7e299a5-ebbb-46c5-a244-32d7841216ed" alt=""><figcaption></figcaption></figure>