> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/sadan-indsender-du-reklamationer-og-returneringer.md).

# Sådan indsender du reklamationer og returneringer

**Trin til at indsende en sag:**

1. Gå til **Ny sag**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920301/82f9098b20fe8fd29d0cb8c4a931/image-png-Jul-08-2024-03-27-14-5823-PM.png?expires=1759142700\&signature=6bc686cc2dd1a13c042eebc8b607e77e96c7602b0df01c928f510bb3aba54bce\&req=dSMjH8B8nYJfWPMW1HO4zTTJqJ0SkrB5XfGepTHsNmvu0aGow6NKGSwJzgkf%0AOdpI%0A)

2. Vælg **Brandet**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920298/e48ac3823d2517e9c90bb18f2fa2/image-png-Jul-08-2024-03-27-27-2400-PM.png?expires=1759142700\&signature=4cc04d581e67cfd19fc552693fa8cfc3b270e21afe431ac28c308716d61e9136\&req=dSMjH8B8nYNWUfMW1HO4zQLNTZkLCBSkWncA4LmFf6a%2BjebhAAL9EtHrjQxi%0AeXWT%0A)

3. Vælg **Sagstype:** Vælg mellem reklamation, returnering eller leveringsproblemer. Nogle gange er der kun én mulighed.

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920303/aafa5db94a54e76d471a149f94ea/image-png-Jul-08-2024-03-27-45-2261-PM.png?expires=1759142700\&signature=a5a1851b95dd574c066b1bc3b3725a01cdb2ebf20b130ad3f10ccaecb2c549c0\&req=dSMjH8B8nYJfWvMW1HO4zT9W0o5h1htBLEfoVlQUJEQdNOVvi%2Bv0vqG2ZFdr%0AQXb0%0A)

4. Klik på **Tilføj produkt**
5. Tilføj **Produktinformation:** Inkluder billeder, problem-tags og en beskrivelse.

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920299/6e9d34b84aff1d314aabe6920fde/image-png-Jul-08-2024-03-28-16-6067-PM.png?expires=1759142700\&signature=c5c25eabb9243d3e0c41915eec8abdf1df59de295bb29e2f237c057411747234\&req=dSMjH8B8nYNWUPMW1HO4zRII9cnETgWmqb1NbqUBTYSPWemdbPo8UKl1wpnQ%0AFfLn%0A)

6. Klik på **Gem produkt**
7. Du kan valgfrit tilføje endnu et produkt eller afslutte ved at klikke på **Næste – Gennemse sag**.
8. Gennemgå din sag og klik på **Indsend sag**, når du er klar.
9. Du kan valgfrit tilføje dit eget **referencenummer** (for eksempel fra dit ERP-system).

***

**Troubleshooting**

**Problem 1:** Du kan ikke finde produktinformationen eller får en fejl (se skærmbillede nedenfor).

1. Tjek **Brandets vejledning:** Bekræft, at det anvendte format er korrekt.
2. Hvis dataene er korrekte, men ikke findes, klik på **Jeg kan ikke finde mit style-nummer**, og klik derefter på **OK**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920297/6989c17c3d0cbe670cdf6c6fb660/image-png-Jul-08-2024-03-29-25-3733-PM.png?expires=1759142700\&signature=95dd75ffaecfd243236b1efca73b6ab7947fd2c31a45fdfaae5dec655c14207b\&req=dSMjH8B8nYNWXvMW1HO4zdQIdcA09cXmE8UUWcSLQvD0FRGAHmpBTm509Buq%0AzsQO%0A)

i pop op-vinduet for at fortsætte. Dette giver dig mulighed for at indsende en sag med ukorrekte data.

**Problem 2:** Du glemte at trykke på **Næste – Gennemse sag** og **Indsend sag**.\
Sørg for at følge alle trin, især det sidste trin med indsendelsen.


---

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