> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/map-tickets-from-a-self-service-portal-to-a-specific-status.md).

# Map Tickets from a Self-Service Portal to a Specific Status

#### Steps to Map Tickets

1. **Open Settings**\
   Go to **Settings** by clicking the settings button in the bottom-left corner of your screen.\ <br>

   <figure><img src="/files/xkwQepPoZEEX2sVffyse" alt=""><figcaption></figcaption></figure>

2. **Navigate to Groups**\
   Select **Groups** from the menu.

3. **Open Tile Mapping Options**\
   Click on **Support issue tile mapping and inbox options**.\ <br>

   <figure><img src="/files/aFgh8uJ3htOAUNSUG8td" alt=""><figcaption></figcaption></figure>

4. **Locate the Relevant Flow**\
   Find the flow you want to map.

   > **Notice:** Ensure that both the **Channel** and **Tile name** match the flow you want to map.
   >
   > * The **Channel** is typically **Web** or **Store**. If you’re unsure, use **Web**.
   > * The **Tile name** may appear as `"missing-translation"`. If multiple flows exist under the same channel, map all of them to the desired status.

5. **Map to a Status**\
   Under the column **Map to status**, select the status you want the tickets to map to.\ <br>

   <figure><img src="/files/Vgy5fHuHA82kIR4Wj3Ro" alt=""><figcaption></figcaption></figure>

6. **Move to Another Group (Optional)**\
   If you have groups enabled, click **Move to group** to assign the ticket to a different group outside of your current selection.

#### Notes

* If you have multiple groups that use statuses with the same name and color, consider naming them clearly for identification.\
  Example:
  * `Status 1 (Group 1)`
  * `Status 1 (Group 2)`