> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/introduction-to-self-service-portals.md).
# Introduction to self-service portals
### Select your self-service portal
1. Go to your Self-Service Portals.
2. Find the portal you’d like to update.
3. Click Manage on that portal.
### Self-service portal structure
Your self-service portal is organized into the following menus:
### General
In this section, you can edit the overall settings and appearance of the portal.\
Examples include:
* Start screen setup
* Favicon
* Background
* Fonts
* Colors
### Channels
This section controls the different channels where your claims can come from (for example, your webshop or physical store).
Within each channel, you can create the issue types you want to handle. Common examples include:
* Claims
* Returns
* Delivery issues
* Damaged in transit
### Flows
Flows are a sequence of steps that help you gather all the information needed from the customer to process their request (for example, a claim, return, or delivery issue).
You can add or remove steps depending on your needs, such as:
* Find a customer order (if you have an order integration with Claimlane)
* Product search (if you don’t need to verify the customer order, but want to ensure they only select available products)
* Request pictures of the fault
* Ask for a description of what went wrong
* Ask for receipt upload
* Ask for customer information
If you are interested in knowing more about self-service portals or want our help to set up yours, contact , we are always happy to talk to you!