> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/i-dont-have-access-to-claimlane.md).

# I don’t have access to Claimlane

1.You need to be invited to the platform // You do not have an account

* Please contact either your supplier or retailer partner that already uses Claimlane, they should invite you.
* If they do not know how to do it share the followind documents
  * If you are a supplier: <https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-add-suppliers-in-claimlane>
  * If you are a retailer: <https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-invite-retailers-to-claimlane>

2\. You Have Received an Invitation but Haven’t Registered/Accepted It

• Solution:\
• Search your mailbox for the email titled “Invitation to use Claimlane.”\
• If you can’t find the email, contact <support@claimlane.com> and inform us which supplier has invited you.

3. &#x20;Someone Else Created the Profile but is No Longer Part of Your Organization

• Contact <support@claimlane.com>.\
• Provide your store name.\
• We will add your new email to the existing account and disable the old user if needed.\
​


---

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