> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-use-custom-actions-in-the-advise-return-integration.md).

# How to use Custom Actions in the Advise Return integration

This guide shows you how to set up and use custom actions in the Advise Return integration on Claimlane, from checking prerequisites to enabling the webhook.

### Pre-requisites 

Before you get started, make sure you have Shopify actions such as **Refund** or **Replace** enabled in your Claimlane account.

* To check:
  1. Go to **Settings** (bottom-left corner in Claimlane’s inbox).
  2. Select **Actions**.
  3. You’ll see a list of available actions.

If you don’t have Shopify actions enabled and would like to use them in Claimlane, please contact us at **<support@claimlane.com>**.

<figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FVS4ARsmJvBXi0uuOUtrx%2FCaptura%20de%20pantalla%202025-10-03%20a%20las%2010.44.01.png?alt=media&amp;token=29c1f762-cae2-4644-91ca-df814920c2bc" alt=""><figcaption></figcaption></figure>

### Step 1: Locate the Advise Return integration

1. In Claimlane, open **Settings**.
2. In the left-hand menu, click **Self-Service Portals**.
3. At the top tabs, go to **Advise Return integration**.
4. From here, you can either:
   * Click **+ Add Advise Return integration** to create a new one, or
   * Edit an existing integration by clicking the three dots next to it.

<figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2F0B380D6gI23g8em87NLc%2FCaptura%20de%20pantalla%202025-10-03%20a%20las%2010.45.08.png?alt=media&amp;token=fe0d95bb-2691-4a38-821b-764d53a0c702" alt=""><figcaption></figcaption></figure>

### Step 2: Configure the integration

1. Set **Shopify** as the integration provider.
2. Scroll down and **enable Webhook Advise**.
3. For the **Webhook API key**, you’ll need to generate a UUID:
   * Use a UUID generator, such as <https://www.uuidgenerator.net/>.
   * Copy the generated key and paste it into the API key field.

<figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FA16PrIe1gjK9RIFazWHg%2FCaptura%20de%20pantalla%202025-10-03%20a%20las%2010.54.22.png?alt=media&amp;token=31d75a5c-d34e-4649-b8cf-31a9679bf9f7" alt=""><figcaption></figcaption></figure>