> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-submit-claims-and-returns.md).

# How to Submit Claims and Returns

Steps to Submit a Ticket:

1. Go to **New Ticket**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920301/82f9098b20fe8fd29d0cb8c4a931/image-png-Jul-08-2024-03-27-14-5823-PM.png?expires=1759142700\&signature=6bc686cc2dd1a13c042eebc8b607e77e96c7602b0df01c928f510bb3aba54bce\&req=dSMjH8B8nYJfWPMW1HO4zTTJqJ0SkrB5XfGepTHsNmvu0aGow6NKGSwJzgkf%0AOdpI%0A)

2. Select the **Brand**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920298/e48ac3823d2517e9c90bb18f2fa2/image-png-Jul-08-2024-03-27-27-2400-PM.png?expires=1759142700\&signature=4cc04d581e67cfd19fc552693fa8cfc3b270e21afe431ac28c308716d61e9136\&req=dSMjH8B8nYNWUfMW1HO4zQLNTZkLCBSkWncA4LmFf6a%2BjebhAAL9EtHrjQxi%0AeXWT%0A)

3. Select **Ticket Type**: Choose between claims, returns, or delivery issues. Sometimes there may be only one option.

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920303/aafa5db94a54e76d471a149f94ea/image-png-Jul-08-2024-03-27-45-2261-PM.png?expires=1759142700\&signature=a5a1851b95dd574c066b1bc3b3725a01cdb2ebf20b130ad3f10ccaecb2c549c0\&req=dSMjH8B8nYJfWvMW1HO4zT9W0o5h1htBLEfoVlQUJEQdNOVvi%2Bv0vqG2ZFdr%0AQXb0%0A)

4. Click **Add Product**
5. Add **Product Information**: Include pictures, issue tags, and a description.

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920299/6e9d34b84aff1d314aabe6920fde/image-png-Jul-08-2024-03-28-16-6067-PM.png?expires=1759142700\&signature=c5c25eabb9243d3e0c41915eec8abdf1df59de295bb29e2f237c057411747234\&req=dSMjH8B8nYNWUPMW1HO4zRII9cnETgWmqb1NbqUBTYSPWemdbPo8UKl1wpnQ%0AFfLn%0A)

6. Click **Save Product**
7. Optionally, Add Another Product or finish by clicking **Next** - Review Ticket.
8. Review Your Ticket and click **Submit Ticket** when ready.
9. Optionally, Add Your Own **Reference Number** (for example, from your ERP system).

**Troubleshooting**

**Issue 1**: You cannot find product information or encounter an error (see screenshot below).

1. Check the **Brand’s Guide**: Verify the format being used.
2. If the data is correct but not found, click **I Can’t Find My Style Number** and then click **OK**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920297/6989c17c3d0cbe670cdf6c6fb660/image-png-Jul-08-2024-03-29-25-3733-PM.png?expires=1759142700\&signature=95dd75ffaecfd243236b1efca73b6ab7947fd2c31a45fdfaae5dec655c14207b\&req=dSMjH8B8nYNWXvMW1HO4zdQIdcA09cXmE8UUWcSLQvD0FRGAHmpBTm509Buq%0AzsQO%0A)

on the pop-up screen to proceed. This allows you to submit a ticket with incorrect data.\
​

Issue 2: Forgetting to Press **Next** - **Review Ticket** and **Submit Ticket**.

Make sure to follow all the steps, especially the final submission step