> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-submit-claims-and-returns.md).

# How to Submit Claims and Returns

Steps to Submit a Ticket:

1. Go to **New Ticket**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920301/82f9098b20fe8fd29d0cb8c4a931/image-png-Jul-08-2024-03-27-14-5823-PM.png?expires=1759142700\&signature=6bc686cc2dd1a13c042eebc8b607e77e96c7602b0df01c928f510bb3aba54bce\&req=dSMjH8B8nYJfWPMW1HO4zTTJqJ0SkrB5XfGepTHsNmvu0aGow6NKGSwJzgkf%0AOdpI%0A)

2. Select the **Brand**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920298/e48ac3823d2517e9c90bb18f2fa2/image-png-Jul-08-2024-03-27-27-2400-PM.png?expires=1759142700\&signature=4cc04d581e67cfd19fc552693fa8cfc3b270e21afe431ac28c308716d61e9136\&req=dSMjH8B8nYNWUfMW1HO4zQLNTZkLCBSkWncA4LmFf6a%2BjebhAAL9EtHrjQxi%0AeXWT%0A)

3. Select **Ticket Type**: Choose between claims, returns, or delivery issues. Sometimes there may be only one option.

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920303/aafa5db94a54e76d471a149f94ea/image-png-Jul-08-2024-03-27-45-2261-PM.png?expires=1759142700\&signature=a5a1851b95dd574c066b1bc3b3725a01cdb2ebf20b130ad3f10ccaecb2c549c0\&req=dSMjH8B8nYJfWvMW1HO4zT9W0o5h1htBLEfoVlQUJEQdNOVvi%2Bv0vqG2ZFdr%0AQXb0%0A)

4. Click **Add Product**
5. Add **Product Information**: Include pictures, issue tags, and a description.

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920299/6e9d34b84aff1d314aabe6920fde/image-png-Jul-08-2024-03-28-16-6067-PM.png?expires=1759142700\&signature=c5c25eabb9243d3e0c41915eec8abdf1df59de295bb29e2f237c057411747234\&req=dSMjH8B8nYNWUPMW1HO4zRII9cnETgWmqb1NbqUBTYSPWemdbPo8UKl1wpnQ%0AFfLn%0A)

6. Click **Save Product**
7. Optionally, Add Another Product or finish by clicking **Next** - Review Ticket.
8. Review Your Ticket and click **Submit Ticket** when ready.
9. Optionally, Add Your Own **Reference Number** (for example, from your ERP system).

**Troubleshooting**

**Issue 1**: You cannot find product information or encounter an error (see screenshot below).

1. Check the **Brand’s Guide**: Verify the format being used.
2. If the data is correct but not found, click **I Can’t Find My Style Number** and then click **OK**

![](https://downloads.intercomcdn.com/i/o/tbixbicd/1349920297/6989c17c3d0cbe670cdf6c6fb660/image-png-Jul-08-2024-03-29-25-3733-PM.png?expires=1759142700\&signature=95dd75ffaecfd243236b1efca73b6ab7947fd2c31a45fdfaae5dec655c14207b\&req=dSMjH8B8nYNWXvMW1HO4zdQIdcA09cXmE8UUWcSLQvD0FRGAHmpBTm509Buq%0AzsQO%0A)

on the pop-up screen to proceed. This allows you to submit a ticket with incorrect data.\
​

Issue 2: Forgetting to Press **Next** - **Review Ticket** and **Submit Ticket**.

Make sure to follow all the steps, especially the final submission step


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-submit-claims-and-returns.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.