> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-set-up-and-use-internal-conditional-tags.md).
# How to Set Up and Use Internal Conditional Tags
This guide explains how to create and configure conditional internal tags inside Claimlane. These tags allow you to show different options depending on what the user selects first.
> **Important:** This guide applies only to **internal tags**, not flow tags.
### **1. Open Settings**
From the Claimlane inbox:
1. Look at the **bottom-left corner**.
2. Click **Settings**.
***
### **2. Go to Your Datasource**
1. In the left menu, find **Self-service portals**.
2. Select the **datasource** you want to work with.
3. Click **Datasource** to open its configuration.
***
### **3. Open Internal Tags**
Inside the datasource:
1. Go to **General tags**.
2. Select **Internal tags**.
This is where all the internal tags are created and managed.
***
### **4. Create Your First Tag (Single Select)**
The **first tag in the chain must always be Single Select**.\
This is your “root” selection the first choice shown.
Example: A tag named **root**.
1. Click the tag name to edit it.
2. Set **Tag type** to **Single select**.
3. Click **Manage options**.
4. Add each option you want to display (e.g., 1–2–3–4–5–6–7).
***
### **5. Create All Other Tags as Conditional Single Select**
Every tag after the first must be a **Conditional single select**.
For example:
* **1st option** → Conditional single select
* **Last option** → Conditional single select
* Any additional options → Conditional single select
This ensures that each option only appears when its parent option is selected.
***
### **6. Set Up Tag Mapping**
Once your internal tags are created:
1. Go to **Tag mapping** (bottom of the left menu).
2. You will see your first tag (e.g., **root**).
3. For each option inside your root tag, you can select which internal tag should appear under it.
This is where you choose what displays under each selection.
Example:
* If user selects **1**, show the tag **1st option**
* Then if we select 1st option we show last option
* So on and so forth until you reach the last option you need
***
### **7. Build as Simple or Complex as Needed**
Conditional tags allow you to create:
* Simple two-step selections
* Multi-level decision trees
* Complex conditional structures for large product catalogs
There are no limits to how many nested conditional tags you use just keep the first tag as **Single select** and all subsequent ones as **Conditional single select**.
