> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-edit-ticket-notification-emails-b2c.md).
# How to Edit Ticket Notification Emails (B2C)
## Create Your Templates
### Open the Company View
From the **Claimlane Inbox**, click the **four-square icon** at the top of the page and select **Manage Company**.
### Find Email Templates & Add a New Template
In the **left-hand menu**, click on the **Email Templates** tab.
Once you're in the Email Templates section, click **Add Email Template** to create a new one.
### Edit the Template
Here, you can:
* **Name your template**
* **Edit the email subject**
* **Write or modify the email body**
You can also use the available **variables** (displayed in the editor) to include **dynamic information** such as customer details or claim data.
{% hint style="info" %}
## You can add HTML in the Body, If you want to see what the e-mail looks like, you can copy the HTML into a viewer. For example:
{% endhint %}
## Use Your Templates in the B2C Flow
### Open Settings
From your Inbox in Claimlane, scroll down and click Settings in the bottom-left corner.
***
### Go to Your Self-Service Portal
In the left-hand menu, select Self-service portals.\
Choose the portal you want to update, then click Manage.
***
### Select a Flow and Email Tab
Pick the specific flow where you want to edit email notifications.\
Then, go to the Email tab.
***
### Select Your Templates
Here you can select one of your templates for the following scenarios:
* Receipt email – sent when a customer creates a ticket.
* New message email – sent when there’s a new message on the ticket.
* Return product received – sent when a returned product has been received.
* Returned product received and refunded – sent when the product is both received and refunded.
---
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