> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-change-the-information-you-request-in-b2b-tickets.md).

# How to Change the Information You Request in B2B Tickets

Learn how to customize the information you ask your partners to provide in B2B tickets. Choose which questions are required, optional, or disabled giving you full control over your claim handling flow

**Step-by-step guide**

1. **Open Settings**\
   From your Claimlane inbox, click **Settings** in the bottom-left corner.\ <br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FQF1auQs6DPALeH57iiKX%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2012.51.29.png?alt=media&amp;token=a6d1e56f-6437-4835-9194-8687cc686854" alt=""><figcaption></figcaption></figure>

2. **Go to Brands**\
   In the left-hand menu, select **Brands**.

3. **Manage Flows**\
   Click **Manage Flows** to access your ticket flow settings.\ <br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2F3I2sYslpoxRkxDqqxUmf%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2014.43.16.png?alt=media&amp;token=894972b5-20d0-48a6-846b-04e24018578c" alt=""><figcaption></figcaption></figure>

4. **Configure Requested Information**\
   Select **Claim, Return** or **Delivery.**\
   Scroll down to view all available configuration options.\
   Here, you can choose to **disable**, **require**, or **make optional** each question.

   The options currently available are:

   * Product type
   * Product information
   * Picture of fault
   * Issue tags
   * Description
   * Product picture
   * Customer receipt picture\ <br>

     <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FTrQIu4T9MbD3eqc0LEVr%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2014.47.06.png?alt=media&amp;token=33479e9e-28a4-4a6e-9ad6-b85d8ac55749" alt=""><figcaption></figcaption></figure>

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