> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-change-the-information-you-request-in-b2b-tickets.md).

# How to Change the Information You Request in B2B Tickets

**Step-by-step guide**

1. **Open Settings**\
   From your Claimlane inbox, click **Settings** in the bottom-left corner.\ <br>

   <figure><img src="/files/nEa211mrBDVawMB4npFp" alt=""><figcaption></figcaption></figure>

2. **Go to Brands**\
   In the left-hand menu, select **Brands**.

3. **Manage Flows**\
   Click **Manage Flows** to access your ticket flow settings.\ <br>

   <figure><img src="/files/vWvTGjO82w6A2o5drsoS" alt=""><figcaption></figcaption></figure>

4. **Configure Requested Information**\
   Select **Claim, Return** or **Delivery.**\
   Scroll down to view all available configuration options.\
   Here, you can choose to **disable**, **require**, or **make optional** each question.

   The options currently available are:

   * Product type
   * Product information
   * Picture of fault
   * Issue tags
   * Description
   * Product picture
   * Customer receipt picture\ <br>

     <figure><img src="/files/KGCId67tkFbQGzqdzwCR" alt=""><figcaption></figcaption></figure>

\
​


---

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