> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-add-comments-reminders-for-specific-customers-supplier-only.md).
# How to Add Comments/Reminders for Specific Customers (Supplier-Only)
Use Internal Customer Comments to save reminders about a specific retailer (customer). These notes will appear for your team when working with tickets, and are not visible to the customer.
### 1) Open Manage Company from the Claimlane Inbox
1. Go to your **Claimlane Inbox**.
2. Click **Manage company**.
### 2) Find the retailer and open Edit
1. In **Retailers**, locate your list of retailers.
2. Use the **search** to find the retailer you want.
3. Click **Edit** on that retailer.
### 3) Write your reminder in the Comment field
1. Find the **Comment** field.
2. Write the comment or reminder you want your team to see on tickets.
* Example: “Always with the next delivery. Write **NO VALUE** on the bottom order line. Set the ticket number in **External reference** — e.g., **“Ticket 100298”**”
3. Remember to click the green check to **Save** your changes.
### Visibility (Important)
These notes are **internal for the supplier only**. The **customer/retailer will not see** them.
