> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-does-claimlane-work-for-b2b-businesses.md).

# How does Claimlane Work for B2B Businesses?

Claimlane is a digital platform that connects retailers and suppliers to streamline the process of managing product returns and claims in a simple, efficient, and standardized way. Used by over 10,000 brands and retailers globally, it replaces email chains and spreadsheets with a unified system for B2B claims communication.

***

### How Claimlane Works <a href="#h_1819d13c52" id="h_1819d13c52"></a>

Claimlane acts as a centralized hub where both retailer and supplier can:

* Submit, track, and resolve product claims.
* Communicate directly in one thread.
* Ensure documentation and processes are consistent and clear.

***

### As a Retailer <a href="#h_d019c67191" id="h_d019c67191"></a>

Retailers can use Claimlane to:

* Submit claims directly to suppliers through a structured and user-friendly interface.
* Track all ongoing and past claims in one place.
* Ensure all required documentation (e.g., photos, return reasons, order details) is submitted upfront to reduce back-and-forth.
* Save time and reduce errors compared to manual email-based workflows.

\*Note, Claimlane does not handle individual claim or return tickets. We offer technical and system support, but it is suppliers who handles the claims.

***

### As a Supplier <a href="#h_1e4821b101" id="h_1e4821b101"></a>

Suppliers benefit from Claimlane by:

* Receiving only fully documented claims that are easy to process.
* Responding to claims directly from your inbox or via the Claimlane dashboard.
* Managing all incoming claims in one place, across all your retail partners.
* Reducing manual work, speeding up resolution times, and gaining clearer oversight of claim trends.

***

### Learn More <a href="#h_075967ea42" id="h_075967ea42"></a>

* Visit our website: [www.claimlane.com](https://www.claimlane.com/)
* Watch a short introduction video: [Claimlane Overview](https://share.vidyard.com/watch/PRp93bLqFC1VvjsVPgAwJn?)
* How-to guide: [How to accept or decline claims](https://6923251.hs-sites.com/knowledge-base/how-do-i-accept-or-decline-claims-returns)