> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-do-i-create-submit-claims-and-returns-b2b.md).
# How do I Create / Submit Claims & Returns (B2B)
Learn how to submit a new case in Claimlane, from selecting the brand and adding product details to reviewing and submitting your ticket. Includes tips for solving common submission issues.
{% hint style="info" %}
Mind you this guide explains how to send a claim in a B2B basis, for B2C you should follow a self service portal in the Retailer or Supplier website.
{% endhint %}
#### Steps to Submit a Ticket as a Retailer:
**1. Go to New Ticket and select the right brand**
**2. Choose Ticket-type:**
**3. Add Product details:**
\- Click on “Save Product”.
**4. Proceed – optionally add more products:**
Add another product or click on “Next - Review Case” to proceed.
**5. Review and Submit:**
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**Common Challenges When Submitting Tickets:**
Challenge 1:
You cannot find the product information, or it shows an error.
\- First, check the brand’s guide to see what format they use.
\- If your data input is correct but still shows an error, click on “I can’t find my style number” and then click “OK” on the pop-up screen to proceed. This will allow you to submit the case.
Challenge 2:
Forgetting to click “Next - Review Case” and “Submit Case”.
