> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-do-i-archive-or-unarchive-tickets.md).

# How do I archive or unarchive tickets?

How to Archive or Unarchive Tickets

### Question: <a href="#h_b2a7325301" id="h_b2a7325301"></a>

How do I archive or unarchive tickets?

### Solution: <a href="#h_a5e3ecd37c" id="h_a5e3ecd37c"></a>

Archiving tickets helps clean up your inbox and allows you to focus on open cases only.

To Archive Tickets:

1. Navigate to Inbox:
   * Go to your inbox.
2. Select Ticket:
   * Choose the ticket you want to archive.
3. Archive Ticket:
   * Click on Archive (1).

     ![](https://claimlane.intercom-attachments-1.com/i/o/tbixbicd/1349923265/7f6f0af7c461ed91a92dd280e22f/image-png-Jul-07-2024-05-47-37-6263-PM.png?expires=1759142700\&signature=c8300f5a1f48d2e5c79387e8ea45b6e0d0f8ef0fa9f0b50a93dba5685f15f391\&req=dSMjH8B8noNZXPMW1HO4zbcd5W6pqbPLEBtN%2FrcmrqMIdJiRM4RbDwcrobm5%0AxZU2%0A)

You have now successfully archived your ticket.

To Unarchive Tickets:

1. View Archived Tickets:
   * From your inbox, find and click on View archived tickets (2).
2. Select Ticket:
   * Locate the ticket you want to unarchive and click on it.
3. Unarchive Ticket:
   * Click on Unarchive (3).

     ![](https://claimlane.intercom-attachments-1.com/i/o/tbixbicd/1349923277/f1fc230ffd94d37e4caed5b82b08/image-png-Jul-07-2024-05-48-01-0771-PM.png?expires=1759142700\&signature=d86a3c9cf85de7a895dcc4178f6d1971cb4c952b91de03f052240543f519991e\&req=dSMjH8B8noNYXvMW1HO4zTPvvE8nZYXwa5Da%2BsYKjUFUtrLO7d1OXFbtZIz1%0AwCOq%0A)

Now, the ticket will be located back in the inbox again.


---

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