> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-can-i-change-the-email-address-where-i-receive-claim-return-notifications-b2b.md).

# How Can I Change the Email Address Where I Receive Claim/Return Notifications? (B2B)

Learn how to update the contact email for your brand so claim and return notifications are sent to the right inbox.

Keep in mind this is for your **B2B flow.**

**Step-by-step guide**

1. **Open Settings**\
   In the bottom-left corner of the Claimlane dashboard, click **Settings**.\ <br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FI85OrnzLD5Jm9AjVr8Pq%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2012.51.29.png?alt=media&amp;token=68addc52-04d8-4adc-9955-13bea3debfd8" alt=""><figcaption></figcaption></figure>

2. **Go to Brand Settings**\
   From the left-hand menu, select **Brand**.

3. **Find Your Brand**\
   Locate the brand you want to update and click **Manage Brand**.\ <br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FKqfhR1Av1kXoZcjPGStW%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2014.55.12.png?alt=media&amp;token=8c729681-4a8f-44fc-969d-ed168b9070ca" alt=""><figcaption></figcaption></figure>

4. **Update the Contact Email**\
   Under **Contact Email**, enter the new address where you want to receive claim and return notifications. Here you can change other information related to your brand such as **Brand name, Category, Guidelines,** etc.<br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2F9Kv2hzkYS5Wn5WGEaDjM%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2014.56.36.png?alt=media&amp;token=0a0be8d5-26db-4957-ae41-3a95b7e9b1f7" alt=""><figcaption></figcaption></figure>

5. **Save Your Changes**\
   Click **Save** to confirm the update.\
   All future notifications will now be sent to the new email address.
