> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/external-partner-setup-warranty-registration.md).

# External Partner Setup – Warranty Registration

### Accessing the External Partner Dashboard

**Find your dashboard:**

You can find your dashboard by going into your company view:

<figure><img src="/files/DkOwA5Uz6XpYBEl6DstI" alt=""><figcaption></figcaption></figure>

Find **external registration partners** tab on the left side menu:

<figure><img src="/files/jS31k7y7jBaSA3VR40tW" alt=""><figcaption></figcaption></figure>

***

### Setting up an External Registration Partner

1. **Open the Self Service Portal Picker**
2. **Select** the portal:
3. **Click** **Add external registration partner**
4. **Enter partner details** (Name, Email, etc.) and click **Add Partner**.<br>

   <figure><img src="/files/3SGx45JcOitEA38SFwku" alt=""><figcaption></figcaption></figure>

Once added, the partner will appear in the list with a **unique registration link**.

***

### External Partner Warranty Registration

Each external partner receives a unique link to register warranties:\
Example: <https://app.claimlane.com/external-registration-partner/68fb7c0019510ef6fc00c2e4>

<figure><img src="/files/lD71vlNHQ3RZgohyv4tV" alt=""><figcaption></figcaption></figure>

#### Process for registering a warranty:

1. Open the partner’s registration portal.

2. Click **Register warranty**.<br>

   <figure><img src="/files/DpKfx5D42b9c4AptabCX" alt=""><figcaption></figcaption></figure>

3. Enter product and consumer details, then confirm the registration.\
   The success screen will appear:<br>

   <figure><img src="/files/MOQKtalZBdRdNJJX8rOZ" alt=""><figcaption></figcaption></figure>

4. Additionally, the consumer will now receive an confirmation email with access to their own overview:

5. The registered warranty will now be visible in the partner’s dashboard:<br>

   <figure><img src="/files/eb5DSBnkldiMg2wPBsEz" alt=""><figcaption></figcaption></figure>

***

### Claimlane Admin Dashboard

1. Click the **Warranty** inbox in the left sidebar.<br>

   <figure><img src="/files/Nh7VcEMecE4QKEcutudd" alt=""><figcaption></figcaption></figure>

2. Here you’ll see **all warranties** registered through external partners.<br>

3. Click **Open** to view warranty details, which include:
   * Customer information
   * Product information
   * External partner information<br>

     <figure><img src="/files/ukVfAuAHApSi9TvXAcmQ" alt=""><figcaption></figcaption></figure>

***

### End Consumer View

After a warranty is registered, the **consumer receives a confirmation email** with access to their warranty overview.

<figure><img src="/files/BzNTEtoNub5OyuZOPCdJ" alt=""><figcaption></figcaption></figure>

By clicking **“Go to request”**, they can view their registered products:

![](/files/9wnoq5FvUS4LYPhS3mb6)<br>

***

### (WIP) Submitting a Claim

From the consumer’s overview, valid warranty registrations will show a **“Register Claim”** button.\
This feature is currently a **work in progress (WIP)**.

When available, submitted claims will appear in your **Admin → Consumer Inbox**:

<figure><img src="/files/UufGkIlzyRWPE1pBNPyO" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/external-partner-setup-warranty-registration.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
