> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/email-notification-settings-how-to-configure-who-gets-notified-in-claimlane.md).

# Email Notification Settings: How to Configure Who Gets Notified in Claimlane

Learn how to manage email notifications in Claimlane and choose who on your team should receive updates about important ticket and claim events.

{% hint style="info" %}
**This feature it's only available for pro subscription users**
{% endhint %}

**Step-by-step guide**

1. **Open Settings**\
   In the bottom-left corner of the Claimlane dashboard, click the **Settings** button.\ <br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FOmYJDE3WdRgJIv2uvGLF%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2012.51.29.png?alt=media&amp;token=28c8b380-4fb8-463a-b47a-2b804781fe12" alt=""><figcaption></figcaption></figure>

2. **Go to Mail Settings**\
   From the menu on the left side, select **Mail Settings**.\
   Here, you can enable or disable specific email notifications.\ <br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FTphZIuGgDRUkAHxTFk9l%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2013.53.40.png?alt=media&amp;token=59cd29c3-62b8-4577-b22a-12165a54f98c" alt=""><figcaption></figcaption></figure>

3. **Choose Notification Types**\
   Claimlane currently supports the following notification types:
   * When a ticket is handled by your supplier
   * When you receive a new message on a ticket
   * When a ticket is transferred to you
   * When a consumer claim is submitted or has a new message
   * When a consumer return has an error<br>

4. **Select Who Should Receive Notifications**\
   For each notification type, click **Select recipient**.\
   You’ll see a list of all team members in your account, select one or multiple users.\
   Those users will then receive email notifications for that specific event.\ <br>

   <figure><img src="https://787834501-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdYZu0MfmFKfB61s4KoNP%2Fuploads%2FrrqWbg6xp2CXU8mHsfYr%2FCaptura%20de%20pantalla%202025-10-21%20a%20las%2013.55.20.png?alt=media&amp;token=555da0b9-169e-4501-9467-0924a82320a8" alt=""><figcaption></figcaption></figure>