> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/internal-notes-and-member-tagging.md).

# Internal Notes and Member Tagging

Internal notes can be added to tickets to share information internally without it being visible to customers or partners. Team members can be tagged using @mentions to notify colleagues when their input or attention is needed.