> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/forwarding-customer-message-to-supplier.md).

# Forwarding Customer Message to Supplier

Retailers can forward customer messages to suppliers directly from the ticket, including any attached files. This allows customer communication to be shared with suppliers without manual copying.