> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/platform.md).

# Platform

- [Troubleshooting](https://claimlane-docs.gitbook.io/claimlane-docs/platform/troubleshooting.md)
- [How do I flag tickets with errors for manual follow‑up?](https://claimlane-docs.gitbook.io/claimlane-docs/platform/troubleshooting/how-do-i-flag-tickets-with-errors-for-manual-follow-up.md): If tickets can fail silently (e.g., shipping label booking errors, missing data, or automation/custom action failures), you can route those tickets into a dedicated Inbox Status so they’re easy to fin
- [QR / labelless return labels from Shipping Platforms](https://claimlane-docs.gitbook.io/claimlane-docs/platform/troubleshooting/qr-labelless-return-labels-from-shipping-platforms.md): This article helps you troubleshoot on how to set up QR / labelless returns in Claimlane.
- [Ticket](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket.md)
- [Ticket Forwarding to a Supplier](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/ticket-forwarding-to-a-supplier.md)
- [Ticket Receiving from a Retail Partner](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/ticket-receiving-from-a-retail-partner.md)
- [Outcome Selector with Custom Options](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/outcome-selector-with-custom-options.md)
- [Automated Responses](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/automated-responses.md)
- [Internal Tags](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/internal-tags.md)
- [Conditional Tags](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/conditional-tags.md)
- [Custom PDF Generation per Ticket](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/custom-pdf-generation-per-ticket.md)
- [Automatic Supplier Reminders](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/automatic-supplier-reminders.md)
- [Ticket Change Log](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket/ticket-change-log.md)
- [Self-Service Portal](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal.md)
- [Multi-Language Support](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/multi-language-support.md)
- [White-Label Branding](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/white-label-branding.md)
- [Mobile-Responsive Design](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/mobile-responsive-design.md)
- [Photo and Video Upload](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/photo-and-video-upload.md)
- [File Uploads](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/file-uploads.md)
- [Product Search](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/product-search.md)
- [Order Search](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/order-search.md)
- [Product-Based Return Eligibility Window](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/product-based-return-eligibility-window.md)
- [Collection Scheduling](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/collection-scheduling.md)
- [Low-Cost Automatic Processing](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/low-cost-automatic-processing.md)
- [Flow Tags](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/flow-tags.md)
- [Triggers by Custom Actions](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/triggers-by-custom-actions.md)
- [Reference Tickets in a Ticketing System](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/reference-tickets-in-a-ticketing-system.md)
- [Move Tickets to a Ticketing System](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/move-tickets-to-a-ticketing-system.md)
- [Custom Return Guide](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/custom-return-guide.md)
- [Extended Return Window](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/extended-return-window.md)
- [Gift Flow](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/gift-flow.md)
- [Product Parts](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/product-parts.md)
- [Custom Rules](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/custom-rules.md): Custom Rules help you tailor your Self‑Service Portal so customers see only the questions and steps that are relevant to the product they’re contacting you about.
- [Connect with Shopify - custom app](https://claimlane-docs.gitbook.io/claimlane-docs/platform/self-service-portal/connect-with-shopify-custom-app.md): This guide walks you through connecting your Shopify store to Claimlane. The process has two parts: installing the Claimlane app in your Shopify admin, then sharing the resulting access token with you
- [Flow Configuration](https://claimlane-docs.gitbook.io/claimlane-docs/platform/flow-configuration.md)
- [Flow Types](https://claimlane-docs.gitbook.io/claimlane-docs/platform/flow-configuration/flow-types.md)
- [Channel-Specific Flows](https://claimlane-docs.gitbook.io/claimlane-docs/platform/flow-configuration/channel-specific-flows.md)
- [Custom Rules](https://claimlane-docs.gitbook.io/claimlane-docs/platform/flow-configuration/custom-rules.md)
- [How to manage the visual /branding of a customer self-service portal](https://claimlane-docs.gitbook.io/claimlane-docs/platform/flow-configuration/how-to-manage-the-visual-branding-of-a-customer-self-service-portal.md): Branding is managed through global Appearance settings at the company level, and then applied to one or more portals/flows. This makes it easy to keep a consistent look across multiple portals.
- [How to remove (hide) a flow-type in the self-service portal](https://claimlane-docs.gitbook.io/claimlane-docs/platform/flow-configuration/how-to-remove-hide-a-flow-type-in-the-self-service-portal.md): You can manage which claim/issue tiles (flow-types) customers see when they start a claim in the self-service portal.
- [How to allow customers to submit multiple claims for the same order/product (B2C)](https://claimlane-docs.gitbook.io/claimlane-docs/platform/flow-configuration/how-to-allow-customers-to-submit-multiple-claims-for-the-same-order-product-b2c.md): If a customer needs to submit more than one case for the same order and product (for example, a follow-up issue appears later), Claimlane can be configured to allow multiple b2c-cases per product.
- [Chat](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat.md)
- [Macros](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/macros.md)
- [Message Multi-Language Support](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/message-multi-language-support.md)
- [Internal Notes and Member Tagging](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/internal-notes-and-member-tagging.md)
- [Forwarding Customer Message to Supplier](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/forwarding-customer-message-to-supplier.md)
- [Chat Signature](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/chat-signature.md)
- [Ticket Inbox](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket-inbox.md)
- [Groups](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket-inbox/groups.md)
- [Statuses](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket-inbox/statuses.md)
- [Ticket Filtering](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket-inbox/ticket-filtering.md)
- [Ticket Views](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket-inbox/ticket-views.md)
- [Snooze Feature](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket-inbox/snooze-feature.md)
- [Routing Rules](https://claimlane-docs.gitbook.io/claimlane-docs/platform/ticket-inbox/routing-rules.md)
- [B2B Portal](https://claimlane-docs.gitbook.io/claimlane-docs/platform/b2b-portal.md)
- [Brand-Specific Guidelines](https://claimlane-docs.gitbook.io/claimlane-docs/platform/b2b-portal/brand-specific-guidelines.md)
- [Predefined Data Points](https://claimlane-docs.gitbook.io/claimlane-docs/platform/b2b-portal/predefined-data-points.md)
- [Bulk Product Upload With Excel](https://claimlane-docs.gitbook.io/claimlane-docs/platform/b2b-portal/bulk-product-upload-with-excel.md)
- [How to invite a new user to an existing retailer account](https://claimlane-docs.gitbook.io/claimlane-docs/platform/b2b-portal/how-to-invite-a-new-user-to-an-existing-retailer-account.md): Suppliers can invite a new user to an existing retailer account only in certain cases. For freemium retailer accounts, inviting is only possible when the retailer account is connected to your company
- [Auto-Populated Product Data](https://claimlane-docs.gitbook.io/claimlane-docs/platform/b2b-portal/auto-populated-product-data.md)
- [Warehouse Module & Stages](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages.md)
- [Label Scanning & Manual Ticket Search](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages/label-scanning-and-manual-ticket-search.md)
- [Outcome-Based Actions](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages/outcome-based-actions.md)
- [Outcome-Based Actions - Integration](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages/outcome-based-actions-integration.md)
- [Scan-Triggered-Actions](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages/scan-triggered-actions.md)
- [Scan-Triggered-Actions - Integration](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages/scan-triggered-actions-integration.md)
- [Return-to-Sender Processing](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages/return-to-sender-processing.md)
- [Automated Ticket Handling With Excel Upload](https://claimlane-docs.gitbook.io/claimlane-docs/platform/warehouse-module-and-stages/automated-ticket-handling-with-excel-upload.md)
- [Analytics Module](https://claimlane-docs.gitbook.io/claimlane-docs/platform/analytics-module.md)
- [Vendor Reports](https://claimlane-docs.gitbook.io/claimlane-docs/platform/vendor-reports.md)
- [Account Settings](https://claimlane-docs.gitbook.io/claimlane-docs/platform/account-settings.md)
- [User Multi-Language Support](https://claimlane-docs.gitbook.io/claimlane-docs/platform/account-settings/user-multi-language-support.md)
- [Member Role Groups](https://claimlane-docs.gitbook.io/claimlane-docs/platform/account-settings/member-role-groups.md)
- [Member Profiles](https://claimlane-docs.gitbook.io/claimlane-docs/platform/account-settings/member-profiles.md)
- [How to deactivate users, B2B brands, and self-service portals](https://claimlane-docs.gitbook.io/claimlane-docs/platform/account-settings/how-to-deactivate-users-b2b-brands-and-self-service-portals.md): If any part of Claimlane is no longer needed, here is what you can do.
- [Data source configurations](https://claimlane-docs.gitbook.io/claimlane-docs/platform/data-source-configurations.md)
- [Availability Rules](https://claimlane-docs.gitbook.io/claimlane-docs/platform/data-source-configurations/availability-rules.md): Availability Rules let you control which products appear (or can be selected) in your self-service flows, based on product attributes in your product datasource. This is useful when you want different
- [Business Central App](https://claimlane-docs.gitbook.io/claimlane-docs/platform/business-central-app.md)