Why use Vendor Reports
The money you’ve already earned - but never claimed.
Every company handling customer returns or warranty claims knows the story: you take care of the customer, solve the issue, and move on. But while the ticket might be closed for the customer, the case isn’t closed for you, because someone still owes you money.
That “someone” is your supplier or manufacturer. And unless you have a clear process for vendor reimbursements, that money often slips through the cracks.
Two types of vendor involvement
In the claims process, vendors typically can be involved in two very different ways:
Active involvement – when you need the vendor’s input during the ticket handling itself, for example to get a repair, spare part, or approval.
Post-resolution involvement – when you handle the ticket entirely yourself but still need the vendor afterward to reimburse the cost.
Claimlane supports both, but vendor reimbursements are where companies often lose the most value.
The problem: lost track means lost money
Most companies today have no structured way to track which tickets should be reimbursed by which vendor. Tickets are resolved, emails are exchanged, spreadsheets are updated, and then forgotten.
By the time someone from finance or procurement tries to claim reimbursements, many cases are missing or incomplete. That means suppliers never even receive the request, and money that should have been reimbursed is simply lost.
How Claimlane solves it
With Claimlane, vendor reimbursements become part of a controlled, visible process.
Every B2C ticket can be marked for vendor report, and Claimlane automatically collects these tickets into Vendor Reports.
At the end of a reporting period, for example, every month, a Vendor Report is generated for each supplier and shared through a single link. The vendor receives a clear, structured overview of all relevant tickets with product details, claim reasons, resolutions, and supporting evidence.
This eliminates manual tracking and ensures every eligible case is included and documented.
Why it matters - even if you don’t get 100%
When vendors receive a well-organized report with hundreds or even thousands of claims, they rarely review each ticket individually. Instead, they often settle on a percentage-based reimbursement - for example, covering 50% of the total.
That’s still a massive improvement.
Because without a proper process, most companies never submit these claims at all - meaning they get 0% back.
Claimlane Vendor Reports turn unclaimed losses into recoverable value. Even a partial reimbursement becomes meaningful once you have full visibility and control.
The impact across teams
Customer Service: Simply marks tickets for vendor report - no extra admin.
Finance & Accounting: Gains a clear overview of pending reimbursements and what’s been paid per vendor.
Procurement: Uses data to negotiate stronger reimbursement terms and hold vendors accountable.
Vendors: Receive clean, structured reports - reducing disputes and speeding up settlement.
In short
Vendor reports might not sound exciting, but they can be the difference between recovering thousands or losing them.
With Claimlane, every claim becomes traceable, every vendor accountable, and every reimbursement possible.
Because getting back something is always better than losing everything.
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